A Report On Jeeves Plc

A Report On Jeeves Plc In recent years, there is worldwide competition among the companies to secure a marketplace due to the increasing demand amongst the customers. In order to survive in the global marketplace the companies have to give an improved quality of products and services. This Report provides a detailed study of the understanding of total quality management. It also provides an effective decision making techniques to improve the quality of the organisation. The methodologies employed for the integrated quality management as allied to the aspects of the total quality culture. In this project, i have discussed the problems made by JEEVES PLC COMPANY and its causes. With the help of total quality management, I have also suggested some valuable points that can help the company to recover from the problematic situation. In recent years, there is worldwide competition among the companies to secure a marketplace due to the increasing demand amongst the customers. In order to survive in the global marketplace the companies have to give an improved quality of products and services. In some market place there is an increasing supply of competitively priced products and services from low labour cost countries such as those in Far East, China, Vietnam, Philippine and India. Therefore the continuous improvements in total business activities with the focus on the customer throughout the entire organisation and an emphasis on flexibility and quality are one of the main means by which the companies face up to these competitive threats. The quality and its management and the associated continuous improvements are looked upon by many organisations as the means by which they can survive in increasingly aggressive markets and a competitive edge over the rivals. As a result of the efforts made by organisations to r espond to these marketplace demands the quality of products, services and processes has increased considerably during the last decades. QUALITY: The term quality can be defined in different ways. In general Quality can be defined as Degree to which a set of inherent characteristic fulfils requirements on a product which in-turn meets the consumer needs. It can also be defined as the characteristic which meets the requirement of a consumer on a process, a product or a service. Philip Crosbys defined quality as conformance to requirements. (Dale, 1999,2003) Therefore the definition of quality can be defined in its own according to the each related person and related fields. In technical usage, the word Quality is widely accepted to have two meanings. A characteristics of a product or service that bears on its ability to satisfy stated or implied needs; and A product or service free of deficiencies. (Nanda, 2005) QUALITY MANAGEMENT: Quality management is defined as follows Quality management comprises all activities that are required to plan for quality in an organisation, and all activities that are required to satisfy quality objectives. Quality management comprises of four elements, they are Quality planning Quality control Quality assurance Quality improvement Quality planning: Quality planning refers to activities that are performed to: Establish quality objectives Identifying quality requirements Plan for quality management systems Plan for process execution Quality control: Quality control comprises activities executed to fulfil the requirements for quality. This includes: Activities to monitor a process to ensure its output is of required quality; and Activities to correct discrepancies when they occur. Quality assurance: Quality assurance comprises all the planned and systematic activities implemented within the quality system that can be demonstrated to provide confidence that a product or service will fulfil requirements for quality. Quality improvement: Quality improvement can be defined as: Enhancement in the effectiveness and efficiency of the processes; and Enhancement in the extent to which a product satisfies applicable requirements (including quality requirements). TOTAL QUALITY MANAGEMENT: It is an approach that puts quality at the heart of everything that is done by an operation and including all activities within an operation. This in total can be summarised by the TQM lays particular stress on the following: Meeting the needs and expectation of customers; Covering all parts of the organisation; Including every person in the organisation ; Examining all costs which are related to quality, especially failure costs; Getting things right first time i.e. designing in quality rather than inspecting it in; Developing the systems and procedures which support quality and improvement; Developing a continuous process of improvement . Main implementation issues in TQM initiatives: A number of factors appear to be influential in ensuring the success of TQM. These are; The existence of a fully worked-out quality strategy; Top-managements support; A steering group to guide the initiative; An adequate recognitions and rewards the rewards scheme; Group-based improvements; An emphasis on appropriate training. (Nigel Slack, 2004) AN INTRODUCTION TO CASE STUDY ON JEEVES PLC: JEEVES PLC Company manufactures and sells an electronic consumer durable product. This is a domestic robot which is similar to human appearance and its mainly designed to carry out the domestic work. The robot is made up of light alloy material and is equipped with the sensory apparatus like radar which helps in moving the robot without colliding into the things and to carry out the work properly. The robot is controlled to carry out the work with the keyboard underneath the panel of the body. As a special feature it has got equipped with a memory system which is used in programming the machine to walk, move its hands and to perform other movements and as a special feature it is designed with voice programming and has got some simple speaking abilities such that it responds to some of the verbal commands given by the user. PRODUCTION PROCESS The sequence of the production of the robots is as follows: 1).Initially at the production process an order is placed by the department of sales .The robot is manufactured with the ultra light Kevlar and alloy steel sheet which is ordered from the local steel stock holders and the component suppliers supplies the electronic components like electric motors and the batteries, audio recognition devices system and radar vision system and are delivered and analysed. 2).In the following next step the delivered raw material stock is supplied to the inspection department for inspecting the quality certification standards where the quality standards are not to exceed more than 0.3% and 5% of the sample stock was taken by the inspection department randomly. 3).The steel sheet is cut into the required shapes using the high end computer controlled mechanical machinery such as guillotine and any scrap is discarded, followed by making the special joints on precision machined. 4).Once the cutting process is completed the cut sheets are passed to pressing stage to press them into the appropriate shapes such as fronts, backs, arms ,legs, and heads and drilled to facilitate assembly, followed by cleaning ,burnishing and spraying the appropriate colours to increase the appearance of the robot. 5).The painting process is carried out in order to make the surface of the robot free from rust and to give a good appearance such that it attracts the customers. The entire painting process is an automated process, the process proceed through a series chemical treatments then followed by blowing the dried using a hand held hose. The overall painting process involves two coatings of paint which is done by spraying and after once the first coat is completed the casings are polished with the help of machine. Then the last step ends with the hand finishing and polishing .Then the cases are taken from the work in progress (W.I.P) store and kept on a semi-automated assembly line. 6).The next step in the process is precision jointing which helps the robot to rotate its parts like shoulders, knees, and elbow and wrist joints in 6 planes and in consequence. The electronic components like battery, ceramic electric motor, printed circuit boards and storage cards are fixed to the back of the robot machine and also radar vision, gyroscopic balance system and audio reorganisation systems are fixed to the back of the head of the machine. Fibre optic cabling is also done when the arms and legs are assembled with joints and the fronts and backs are joined by using high adhesives. 7).Fronts and backs of the various cases are joined together using high technology epoxy adhesives. Then these applicators receive the casing halves along the assembly line where the adhesives along the surfaces using are spread using a gun. The major joints are done by robot applicators but certain small and in accessible areas have to be made by hand. Cases joined after components got fixed within them. Then the next step in process is to move the entire cases to the final assembly followed by the inspection and the test area to check the tests for held water and air tightness and smoothness of fit. 8).Each sub-assembly is inspected before final assembly. The head, body, arms and legs are connected up using multi-dimensional jointing and flexible hoses. After all the final inspection tests are carried out then the machine is subjected to some practical tests once after the software is installed into the system for visual inspection which follows in a sequence which takes for five consecutive weeks. (link, 2009) IDENTIFICATION OF PROBLEM AND ITS CAUSES: Problem-1 Problem1 DEVIATION RELEVANT FACTS IRRELEVANT FACTS WHAT IS IT? Cost of failure prevention is low (4%) Appraisal and inspection cost is 44% WHERE IS IT? Distribution of quality cost Distribution of quality cost WHEN DID IT OCCUR? Estimation of quality cost Estimation of quality cost HOW EXTENSIVE? large large IDENTIFICATION OF DISTINCTION/ CHANGES / RELATIONSHIPS The organisation is not concentrating on the failure prevention which plays a vital role in the productivity and hence it is unnecessary to make an increments in appraisal and inspection cost. And also there seems that appraisal is given to the unskilled employees were employed in the organisation and they are paid with an appraisal which is unnecessary EFFECTS OF THE PROBLEM If the organisation is not going to concentrate on failure prevention then there will be a huge amount of raw materials and money will be wasted. When a semi-skilled labour is employed in the organisation there will be wastage of time and money POSSIBLE SOLUTIONS The organisation must concentrate more on the failure prevention the prior training should be given to the employees are semi-skilled in order to accomplish the quality requirements Problem2 DEVIATION RELEVANT FACTS IRRELEVANT FACTS WHAT IS IT? Absenteeism WHERE IS IT? organisation WHEN DID IT OCCUR? during August and December HOW EXTENSIVE? large IDENTIFICATION OF DISTINCTION/ CHANGES / RELATIONSHIPS The staffs are not proper in adopting the work culture and there seems a lack of commitment towards the work EFFECTS OF THE PROBLEM if this happens the entire production will get slow down and production will get delayed and this will lead to a financial loss to the organisation POSSIBLE SOLUTIONS they should be educated about the importance of the group work and they are made to involve in the work Problem3 DEVIATION RELEVANT FACTS IRRELEVANT FACTS WHAT IS IT? Loss in capital employed WHERE IS IT? factory WHEN DID IT OCCUR? Year 2020 HOW EXTENSIVE? large IDENTIFICATION OF DISTINCTION/ CHANGES / RELATIONSHIPS it is observed that the capital investment per unit starting from the year 2016 to 2020 has been consequently decreasing EFFECTS OF THE PROBLEM This results in increase in productivity cost and capital investment POSSIBLE SOLUTIONS it is observed that the capital investment per unit starting from the year 2016 to 2020 has been consequently decreasing Problem4 DEVIATION RELEVANT FACTS IRRELEVANT FACTS WHAT IS IT? Some of the painting process is unnecessary WHERE IS IT? factory WHEN DID IT OCCUR? Automated painting process HOW EXTENSIVE? small IDENTIFICATION OF DISTINCTION/ CHANGES / RELATIONSHIPS In the painting process the parts of the robot are under gone a several steps of chemical treatments to prevent the surface free from rust which are normally dried using a hand held hose, where some of the operatives suggest it is unnecessary. EFFECTS OF THE PROBLEM This results in waste in time, money and labours assigned to the work POSSIBLE SOLUTIONS avoiding this stage may save the money, the time and the labour assigned to that particular job and they can be used for any other purpose so that the productivity may increase somewhat. Problem 5 DEVIATION RELEVANT FACTS IRRELEVANT FACTS WHAT IS IT? New precision joining unit WHERE IS IT? precision jointing WHEN DID IT OCCUR? weeks ending 9th and 23rd November HOW EXTENSIVE? large IDENTIFICATION OF DISTINCTION/ CHANGES / RELATIONSHIPS In the organisation they have setup a new precision joining unit for joining the shoulders, arms, elbow, knees and wrist joints of the product which requires own patented joining system which is expensive and requires highly skilled labour technicians and high end latest tools to work. Even though using such high end tools the fine tolerance in jointing mechanisms runs away. And it is observed that the rejections are 10% worse than the norm on the weeks ending 9th and 23rd November. EFFECTS OF THE PROBLEM This results a waste of money and time .It gives a poor quality of products POSSIBLE SOLUTIONS Better suggestion regarding this case is to avoid using patented jointing systems Problem 6 DEVIATION RELEVANT FACTS IRRELEVANT FACTS WHAT IS IT? Poor fittings WHERE IS IT? Fitting section WHEN DID IT OCCUR? Fixing an assembly HOW EXTENSIVE? large IDENTIFICATION OF DISTINCTION/ CHANGES / RELATIONSHIPS The assembly is done, mainly by semi-skilled workers using power tools which results in poor fittings more rejections and again they are scraped back to rework on the same products EFFECTS OF THE PROBLEM Poor fitting results in more rejections and the which leads to wastage of time, money and labour POSSIBLE SOLUTIONS proper training should be given to the workers for fitting the joints and inspection has to be done properly so that they are not suppose to work on it again. Problem 7 DEVIATION RELEVANT FACTS IRRELEVANT FACTS WHAT IS IT? Repairing the joints WHERE IS IT? precision jointing WHEN DID IT OCCUR? weeks ending 9th and 23rd November HOW EXTENSIVE? moderate IDENTIFICATION OF DISTINCTION/ CHANGES / RELATIONSHIPS Even though the management places heavy emphasis on standard productivity the applicators achieve this pace but final assembly is frequently reduced because more time than was expected is spent on repairing the joints. EFFECTS OF THE PROBLEM There is a great deal of grumbling amongst the final assembly workers whose task is made more difficult by misaligned and poorly fitted joints. POSSIBLE SOLUTIONS In order to achieve the good quality product the necessary precautions can be taken like training the applicators on the job well with good technical knowledge skills and giving proper feedback on their performance. CONCLUSION: From the case study we can conclude that the organisation is to be managed well in order to increase the productivity rather than the profits and more over we have to concentrate on the miscellaneous expenditures, reducing product and service costs. S

How male/female relationships are portrayed in Macbeth and poems

Male/female relationships are portrayed differently in the poems ‘Porphyria’s Lover’, ‘Havisham’, ‘Cousin Kate’ and the play ‘Macbeth’. They all surround the themes of love, hate, jealousy, betrayal, guilt and obsession. However, the love versus hate theme is most dominant because all of the poems and the play have a melancholy mood, showing how the key characters have been hurt by love through their relationships and how afterwards, the way they feel has also been affected.Shakespeare’s characters Macbeth and Lady Macbeth are initially united by their mutual ambition for power and their relationship is strong. However, over time, they become haunted by the brutal deeds that they have carried out to achieve their aims. They are driven apart by their inner feelings, secrets and guilt. In Act 1 Scene 7 of Macbeth, Lady Macbeth is portrayed as a woman in control over her man, a very odd situation in Jacobean times where t he man would most often be in control of the woman.She is shown as being in control by persuading Macbeth into murdering Duncan, the king. She says, â€Å"Which thou esteem’st the ornament of life, And live a coward in thine own esteem,† to Macbeth, telling him he could have all his desires and the crown, but he is a coward and won’t achieve it. This makes the audience see her as a much less sensitive and respectful woman, compared to the typical Jacobean lady, being restricted and controlled by male dominance in society. At the time the play was written, women had no power or control over anything, and all decisions were made by men.However, Lady Macbeth is the opposite of this, and challenges Macbeth to murder Duncan. While Lady Macbeth is shown as having more power at this point in the play, they aren’t hiding their thoughts or secrets from each other. The audience are shown this by the couple plotting the murder together as a united team and by them d iscussing â€Å"what cannot you and I perform upon the unguarded Duncan†. The effect of this on the audience is very powerful, as it shows how they would plan such a horrible deed together as a team, and don’t hide any of their secrets from each other.Although planning the murder is horrific, they are shown as having a very close relationship at this point in the play, due to the fact that they don’t keep secrets from each other and are willing to plan a murder together. Lady Macbeth in Act 1 Scene 7 is shown to the audience as being quite demanding and persuading towards Macbeth about murdering Duncan. She uses different techniques to try and persuade Macbeth to murder the king, for example, using flattery when she says â€Å"When you durst do it, then you were a man: And, to be more than what you were, you would Be so much more the man.†The techniques she used eventually managed to convince her husband to kill Duncan. The effect of Lady Macbeth using th ese techniques on the audience makes them portray her as quite desperate for Macbeth to kill Duncan and that she acknowledges as a woman she can’t do the deed herself, she does not have enough power to do so. The relationship between Macbeth and Lady Macbeth is shown to the audience as being quite tense at this point, due to Macbeth not wanting to neither murder the king nor disappoint his wife.Another technique she uses as well as flattery is guilt, to make Macbeth feel bad for breaking his promise to her and for not murdering Duncan, allowing Lady Macbeth to become the Queen of Scotland. Lady Macbeth is shown as not acting how a typical Jacobean lady would, calm, innocent and clean, but instead as manly, aggressive and dark-minded. When she is persuading Macbeth to murder Duncan, she says to him, â€Å"I would, while it was smiling in my face, Have pluck’d my nipple from his boneless gums, And dash’d the brains out, had I so sworn as you have done this† .This quote has a very powerful effect on the audience and shows to them how heartless, ruthless and insensitive she is. The symbol of a mother and her baby represents the closest bond of love, yet Lady Macbeth would have been willing to destroy it if she had made a promise to Macbeth. This reveals to the audience that Lady Macbeth is determined to see Duncan murdered. She says she will do anything for Macbeth, and challenges him to do the same for her by murdering Duncan, against his will.In Act 3 Scene 2, after Macbeth has been crowned King of Scotland following the murder of Duncan, Lady Macbeth is no longer portrayed as powerful and dominant. Instead, Macbeth is now in control in their relationship. Lady Macbeth says to one of her servants, â€Å"Say to the king, I would attend his leisure for a few words,† instead of approaching him directly, suggesting that they are becoming more distant from each other. This shows the audience that Lady Macbeth recognises Macbethâ€⠄¢s power as king and is conscious that she should be more reverent towards him.In this scene, Lady Macbeth behaves less aggressively and more sensitively towards Macbeth’s feelings, like a traditional Jacobean wife would towards her husband. She says, â€Å"Gentle my lord, sleek o'er your rugged looks; be bright and jovial among your guests to-night. † From this quote the audience can see that she is trying to calm and soothe Macbeth, suggesting that she feels guilty about convincing him to kill Duncan. She is shown as being quite caring, the opposite of her earlier personality.This makes the audience believe that although she was has been a very strong character, she is able to adjust the way she behaves according to the situation she is in, in this case Macbeth starting to become paranoid and delirious. On the contrary, their relationship at this point is being driven apart; they are keeping their feelings and secrets away from each other. Macbeth, while planning to kill Banquo and Fleance, says to Lady Macbeth, â€Å"Be innocent of the knowledge, dearest chuck, Till thou applaud the deed.†This quote shows the audience that Macbeth doesn’t want Lady Macbeth to know about his plan for killing Banquo and Fleance until he has done it. It shows that Macbeth is isolating himself from everybody else including Lady Macbeth, driving their relationship further and further away. Macbeth, in this scene, becomes overwhelmed by paranoia and the guilt of murdering Duncan. â€Å"We have scorch’d the snake, not kill’d it: She’ll close and be herself, whilst our poor malice Remains in danger of her former tooth. † In conclusion, Macbeth is both a victim of persuasion from his wife and fate, as prophesised by the witches.Lady Macbeth is a very strong influence of his actions in the first part of the play. In the later scene, however, he is in control of her instead and even approaching their deaths, the relationship bet ween them remains intact. The poems ‘Porphyria’s Lover’, ‘Havisham’ and ‘Cousin Kate’ are all based around three key themes; love, betrayal and jealousy. These poems all have a gloomy mood about them and unlike ‘Macbeth’ the central relationship in each of the poems are destroyed by the end of the poem. The relationships in the poems are broken apart by the actions of the male character.Robert Browning’s ‘Porphyria’s Lover’ is very interesting as the mood of the poem changes quite quickly. At the start of the poem, Porphyria is quite controlling of her lover. The reader is shown this by her lover saying, â€Å"She shut out the cold and storm And kneeled and made the cheerless grate Blaze up and all the cottage warm†. This quote shows that as soon as Porphyria has entered, she is adjusting the conditions to suit her, in this case making the cottage warmer. This suggests to the reader that Por phyria likes to be in control, and that she is most dominant in the relationship between her and her lover.The quote â€Å"She sat down by my side And called me. When no voice replied, She put my arm about her waist† shows how when her lover ignores her, she controls his body so that he notices her more. This makes the reader portray her as having quite a forceful and vigorous character and that Porphyria’s lover allows her to control him, suggesting to the reader that he is a weak character. Later on in the poem, Porphyria’s lover is portrayed as being quite obsessive of her. He thinks Porphyria adores him and remarks â€Å"That moment she was mine, mine, fair†.He is deluded about their relationship and believes â€Å"Porphyria worshipped me†. The reader is shown how her lover wants to possess Porphyria as if she is an object of desire, making them question whether he truly loves her. This makes the reader portray the relationship between them as quite tense, since he is very possessive of Porphyria and makes the reader believe he doesn’t truly love her. Porphyria and her lovers’ relationship changes at this point, and instead of loving each other as the audience believes at the start of the poem, Porphyria decides she does not want to be with her lover anymore.Porphyria feels that her pride and class is more important than her love and is believed by her lover to be â€Å"Too weak for all her heart’s endeavour, To set it struggling passion free†. The reader views Porphyria as being quite conscious of her dignity and status in society, and is shown that she believes she is too good for him. This makes the reader question whether she truly loves him or if she doesn’t at all. The relationship at this point in the poem is shown to the reader as being quite tense, due to the fact that Porphyria doesn’t want to be with her lover anymore and wanting to leave him.Porphyria’s lover be lieves that Porphyria wanted to be with him and convinced himself that by killing her he has fulfilled her wish to be with him. â€Å"Porphyria’s love: she guessed now how, Her darling one wish would be heard†. This quote shows to the reader that her lover wishes for her happiness, suggesting that her does truly love her. Their relationship at this point ends, yet they have both achieved their dreams; Porphyria has been able to leave him through death, yet he is happy to have her body as an object of his desire. ‘Havisham’ by Carol Ann Duffy contrasts to ‘Porphyria’s Lover’ in many ways.Firstly, the key character has already been hurt by her lover before the poem has started, unlike ‘Porphyria’s Lover’ where she is hurt at the end. The reader is shown that Havisham has been hurt by her saying â€Å"not a day since then I haven’t wished him dead†. This quote has a very powerful effect on the reader, as i t shows them Havisham’s feelings towards love after she has been hurt by it, and the affect it has had on her, making them empathise with her. The relationship in this poem compared to ‘Porphyria’s Lover’ is very different yet mysterious, due to the fact that the reader is left to guess what has happened previously before the poem.Another reason for why ‘Havisham’ differs from ‘Porphyria’s Lover’ is that the poet has written the poem from the women’s perspective, instead of the man’s like in ‘Porphyria’s Lover’. The key character from ‘Havisham’ is portrayed to the reader as being left heartbroken by her lover and psychologically scarred. She spent â€Å"Whole days in bed cawing Nooooo at the wall†, which shows the reader that she is depressed and has chosen to isolated herself from the rest of society.This suggests that she now feels alone and possibly worthless, the op posite of ‘Porphyria’s Lover’ where Porphyria believes her pride and high class in society is more important than her love. This has an interesting effect on the reader because it shows them the vast effect love can have on people, and how it can change them altogether, just like how Havisham has changed. Furthermore, Havisham says â€Å"beloved sweetheart bastard†, showing the reader that she used to adore her lover, but now hates him and thinks poorly of him. This quote is very effective and Duffy has used oxymoron to express how Havisham feels about her lover to the reader.This is a similar technique to the pathetic fallacy used by Browning in ‘Porphyria’s Lover’ when it says â€Å"The rain set early in tonight, The sullen wind was soon awake†, referring to Porphyria coming to visit her lover. These techniques that the poets use are very effective and hint different messages to the reader about the poems, in the case of Ã¢â‚¬Ë œHavisham’, showing how she used to love him but now despises him. Christina Rossetti’s ‘Cousin Kate’ is similar to ‘Havisham’ by the main female character being hurt by her lover.This is shown by the quote â€Å"He lured me to his palace home, Woe's me for joy thereof, To lead a shameless shameful life, His plaything and his love†. This quote shows the poem is similar to ‘Havisham’ because it shows how the woman was led by the key male character to believe that he loves her, which is different to ‘Porphyria’s Lover’. It is also similar because it uses oxymoron when it says Also in ‘Cousin Kate’, the main character is empathised with by the reader due to the fact that the Great Lord, who she truly loved, left her for her own cousin. â€Å"O cousin Kate, my love was true, Your love was writ in sand†.This quote shows that the key character believes that Kate never loved the Great Lord, and it suggests that she is jealous of her. This is similar to ‘Havisham’ where the key male character leaves her heartbroken and distressed. However, this is different to ‘Porphyria’s Lover’ as the central relationship in ‘Cousin Kate’ doesn’t last until the end of the poem. In conclusion, ‘Macbeth’, ‘Porphyria’s Lover’, ‘Havisham’ and ‘Cousin Kate’ are all similar how they are all based upon the love versus hate theme. In my opinion, the relationships in all three of the poems are very similar, how they have all been hurt through love.However, the relationship in Macbeth is different because the key relationship is shown to the audience as still being intact even through death. All four pieces are linked by having a central relationship between male and female characters, which ends tragically. This is a reoccurring theme throughout the pieces as well as the themes of je alousy, love versus hate, obsession and guilt. The love versus hate theme is very significant, as it is an example of oxymoron itself, as used in the poems. All these pieces are very effective examples of this love versus hate theme represented throughout.

Functional Areas and Communication Essay

Manchester airport must be able to recruit the best employees and make sure they work effectively and safely. The responsibility for these tasks lies with the human resources department. HRD is involved with staff development. The department is divided into five different areas; recruitment retention and dismissal, working conditions, training development and promotion, employee organisations and unions and health and safety. Recruitment is getting the right people for the jobs, retention is keeping them and dismissal is where the employee is required to leave their job. The staff in the ‘working conditions’ department assesses everyone’s working environment within Manchester airport and decides if it needs improvement and how to do it. The ‘training, development and promotion’ department deal with the quality of the employees work; if they need to go on a training course to refresh their skills or find out how the job and company works or to get promoted because their standard of work is excellent. The ’employee organisations and unions’ department deals with care groups within the work life. The ‘health and safety’ department deal with the health and safety of everyone’s working environment and make sure that all the regulations are complied with. All businesses such as Manchester airport need to manage all the incoming and outgoing money. They also need to understand this information in order to plan what to do next. The finance department deals with these three areas; preparing accounts, paying wages and salaries and obtaining capital and resources. There are three types of account, financial accounts, cost accounts and management accounts. Financial accounts are usually found in large organisations such as Manchester airport, it deals with how much has been spent and how it has effected the profits. Cost accounts calculate the cost of the businesses services and products. The management accountant deals with the actual income and expenditure of each of Manchester airports activities. The work of the finance department affects other areas within Manchester airport because it funds them for improvement expansion and development. The administration and IT support function helps Manchester airport run smoothly from day to day. This could cover a number of different tasks such as clerical work, cleaning and maintainance, health and safety, security and support for software applications, electronic communications and electronic transactions. IT might be used to cut costs and improve Manchester airports services. This might be achieved by use of electronic communication between departments such as e-mail and the Internet or different facilities to share common data like employee records and financial data. Security systems, external communications, online support for customers and electronic transactions might also help to achieve this. Clerical work deals with administrative tasks such as mail, keeping records, logbooks, references and organising meetings. Mail can be delivered two ways, by direct delivery or private box. Direct delivery means the post is sent directly to the firms business address. In large firms such as Manchester Airport the delivery will be to the reception desk. The disadvantage of this is that work cannot begin on the mail until a delivery has been made. Alternately firms can rent a box at the local post office each box has a number that is part of the firms address. Mail addressed to the firms Post Office box (PO box) number is stored until a representative of the firm arranges to collect it. The collection time can be arranged for before most of the employees start work so as soon as they arrive they can start work on it. The procedures of opening mail vary according to the size of the firm. In small organisations the people to whom the letters are addressed will open them and deal with them directly. This system will be used for the individual branches of McDonald’s. in larger firms the unopened mail will be sorted into piles for each department or to people to whom they are addressed. Then the letters will be opened. In all but the smallest of organisations a secretary or manager will open the letters and in the larger firms there will be a mail room to deal with incoming and outgoing mail. Manchester Airport will have a mail room. Businesses store their records in a variety of ways, for example as photocopies or on computer disc. IT makes this process easior and faster. Filing is very important especially in large business such as Manchester Airport where the amount of information increases at a more rapid rate than in smaller businesses for instance the individual branches or McDonald’s. documents can be filed in a variety of ways, alphabetically, chronologically (on order of date) or geographically (according to county, town or country they were sent). Logbooks is used to record chosen activities. The most common use of logbooks in businesses is probably the post book. They can also be used to record who has taken which document to which department and visitors are often asked to sign in and out of a log book. Logbooks are a useful way of recording actions so that information can be tracked down easily. They will be used more in larger organisations which have a lot of valuable information rather than a small business which receives and creates only a small amount of documents.

Masters of Business Administration (MBA) Admission Essay

To this end I’ve gained a strong conviction to pursue a post graduate degree programme in Masters of Business Administration and believe that this will open up myriad professional opportunities in tandem with my career prospects. My focus and determination on personal growth and development has overtime ensured my success in different academic and professional fields. Among my primary application choices, Kellstadt Graduate School of Business is the most realistic school for me to get in since It is the largest private provider of part-time business graduate education programs in the country, and also offers a variety of business programs at locations and times that are accessible for the working professional. I’m passionate about career development and take great interest in academic research. With the changing business trends and strategies in the corporate world, I believe having a comprehensive understanding of the current management models and business concepts is the most appropriate move to keep up with the market economy and ensure total quality management of products and services. I hold a Bachelor of Science degree in Biology (Allied Health Sciences) with a concentration in Ctyology. I have also worked in Detroit medical center. I was able to Work with Pathologists to detect abnormal pathological disease processes along with changes in cellular material from all body sites in the early diagnosis of cancer. Prior to this, I have also worked in Acl laboratories and as a lecturer in the university hospital. The marketing department played a vital role to the sales department. We developed campaigns to promote the product to distributors and customers. I developed the branding,for instance the logo, the slogan, that was used in advertising. We were responsible for all press releases. I helped create campaigns that make the product attractive to purchase, either by customers directly or by distributors who will sell the product for you.This kind of resilience and sense of responsibility has up to date enabled me to successfully serve as a marketer. My short term goals is to Work full-time at my current profession as a Cytologist at ACL Laboratories while pursuing my MBA at Depaul part time for Marketing.   In this respect during my MBA programme and even upon the successful completion of the programme I’ll be in a better position to deliver professional management services and also detect abnormal pathological disease processes along with changes in cellular material from all body sites in the early diagnosis of cancer to the corporate world and even start my own business using the skills and knowledge I’ve acquired. Due to my background in healthcare, my long term goal is to be able to work in marketing at a pharma company or hospital for the marketing department and employ a competent team in both the operations and management levels. To this end I believe the MBA programmer will sharpen my marketing competence and expose me to much more competitive international business strategies that will eventually put me in the world map as a professional and most successful marketer and business proprietor. This will not only fulfill my career ambitions but will provide me with the knowledge, education and real-world experience after an internship to be successful at my lifelong goal in marketing. It will also benefit the business community and the society at large. I’ll finally be able to make a significant contribution to the society and make a difference. The MBA programme will also provide me with a solid academic ground towards pursuance of Doctor of Philosophy programme (PHD). I’ll eventually be able to make a significant contribution to the society and make a difference. When I was working in Detroit medical center I experienced an ethical dilemma where a Registered Nurse (RN) from the unit that I was working told me that she had difficulty with language barrier with a 78-year-old Afghan male patient. She asked me if I could help her with the Persian language translation. She was frustrated as to why her patient did not pass urine since his admission. She told me that she wanted to use urine bottle but the man refused and did not let her use it. I went to the patient’s room introduced myself and translated what the nurse asked me to tell to Mr. X.Mr x told claimed that the nurse was shameless and that she tries to touches his private area.I explained to the patient the reason to why the nurse touched him was that she tried so much to make him understand but since he did not, she moved to practically showing him. Therefore, I taught him how to use urine bottle and also where to place it once he was done with it. I showed him the call bell and put it in his reach and told him that when he needed help, he would just press the red button, and then his nurse would come to help. I wrote in a paper in Persian that he could understand and in English that the nurse could understand such as â€Å"I want water, I want walker to go to washroom ete. I showed him all the buttons that were demonstrated with pictures in his bed and I give him a clear direction on how he could use to position himself. I gave him the paper and told him to show the appropriate request sentences to the nurse if he needed any help and he could be assisted. Since 6 o’clock was the medication time for my patients and I had to attend to them, I bid farewell to him and left his room. I was pleased with the end results because Mr. X. was able to manage his bed positioning by learning the buttons on his bed he acquired some se nse of mastery, sense of control and self efficacy. He did not express powerlessness and helplessness any more. As part of the collaborative, I thought that it would have been effective if nurses s found out more effectual ways of communicating with their patients and should use culturally proficient communication with patients. Nurses should use culturally proficient communication with patients with the intention of taking into concern the client’s verbal or nonverbal language, unique healthcare needs, perceptions, and cultural ethics. Lack of knowledge and influence of culture may cause frustration to both the nurse and the patient .This may also make a patient feel powerless. Sensitivity to cultural assortment can make the entire significant role in building a healthy patient nurse relationship and decreases powerlessness. Hospitals should come up with staff interpreters, External interpretation agencies to reduce language and communication barriers that pose a severe threat to receiving high-quality and safe health care.